Easier patient administration for nurses

With partner the Royal College of Nursing we explored how we could help nurses complete their administrative tasks more easily and in a way that delivered other outcomes, e.g. increased efficiency, accuracy of information capture, and opportunities for more patient 'face time'.

What we did
We generated insight by conducting market and end user research, creating user journeys and creating a 'How might we re-imagine administration for nurses?' hypothesis which identified the precise opportunity.

Over two days we ran a workshop where 80 hand picked specialists formed 8 teams specifically designed to collaborate, explore the question and create solutions too. Skills represented included nursing and healthcare, psychology, software development, user experience design, visual design, interaction design, fine art, video, business strategy, data science and artificial intelligence.

Aside from 10 nurses, other participants included specialists from Google DeepMind, The Royal College of Art, Loughborough University, Accenture, City University, UsTwo, Central Saint Martins/ UAL, the NHS, plus start-ups from the micro business community. One team - Dictum - participated remotely from San Fran.

Outputs
Cross discipline/ diverse dialogue
Insight
User centred ideas and concepts
Tangible early stage prototypes
Lean business plans/ propositions
Presentations and videos

Outcomes
Accelerated learning for participants
Increased know how and skills
Expanded/ deeper networks
New model for the Royal College of Nursing
New intellectual property to develop
Opportunity to access funding
Some great stories to share

The photograph is by and part of the 'Royal College of Nursing Care On Camera' series. It was taken by Ali Lomas and is titled 'Trauma Nurse'.